Privacy Policy

Last Updated: July 2026

1. Introduction

At Repair IT, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our repair services or contact us via our website.

2. Information We Collect

We only collect information that is necessary to provide our services, including:

• Contact Details: Name, phone number, and email address.
• Service Address: Your home or business address for on-site repairs.
• Device Information: Make, model, and technical details of the item being repaired.

3. How We Use Your Information

We use your data strictly for:

• Providing repair services and technical support.
• Sending appointment reminders or status updates.
• Invoicing and record-keeping.

4. Data Sharing

We do not sell, rent, or trade your personal data with third parties for marketing purposes. Data is only shared when necessary to fulfill your service (e.g., ordering a specific part for your device).

5. Data Security

We implement security measures to ensure your personal details remain safe. However, please remember that no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to request a copy of the information we hold about you or ask us to delete your personal data at any time. Please contact us at enquiries [at] repair-it.co.uk for any such requests.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the website to function correctly (e.g., security and session management).
• Analytical Cookies: (Optional) We may use tools like Google Analytics to help us understand how visitors interact with our site, allowing us to improve our services.

You can choose to accept or decline cookies through your browser settings, though this may affect the functionality of the website.